GENERAL
EEOAN, with its registered address at 131/1 G BEGUM PURWA, KANPUR, UTTAR PRADESH, INDIA, operates the website www.eeoan.com (referred to as the “EEOAN Platform”), which facilitates the sale of various leather products, including horse saddles, dog collars, and other accessories ("Products") to users ("Users," "you," or "your").
This Shipping and Delivery Policy (“Policy”), along with our Terms and Conditions, outlines our procedures for delivering leather products purchased through the EEOAN Platform. By using the EEOAN Platform or purchasing products, you agree to the terms of this Policy.
1. Shipping and Delivery Services
1.1 Logistics Partners:
We collaborate with trusted third-party logistics partners to ensure the safe and timely delivery of your leather products. Once an order is confirmed, an estimated delivery timeline will be provided. You will also receive tracking information via email or SMS after dispatch.
1.2 Unserviceable Areas:
While we strive to deliver across India, certain remote or rural areas may be deemed unserviceable due to logistical constraints. If your delivery location falls in such an area, you will be notified at checkout, and your order may not be processed.
1.3 Accurate Delivery Information:
To ensure prompt delivery of leather products like horse saddles and dog collars, it is crucial that you provide accurate shipping details, including contact information and any relevant landmarks. EEOAN is not liable for delivery failures or delays caused by incomplete or incorrect information provided by the customer.
1.4 Delivery Attempts:
Our delivery partners will attempt to deliver the product up to three times. If delivery is unsuccessful due to your unavailability, we reserve the right to cancel the order. In such cases, applicable shipping fees may be deducted from your refund.
1.5 Handling Delays:
While we aim to deliver leather items within the estimated timeframe, certain factors like adverse weather conditions, strikes, or unforeseen events can cause delays. In such cases, we will notify you via your registered email or mobile number. EEOAN is not liable for any compensation due to shipment delays caused by external factors.
1.6 Third-Party Logistics Conduct:
Although we work with reputed logistics providers, we do not control individual delivery personnel's conduct. EEON will not be held responsible for any improper behavior, delays, or service deficiencies caused by logistics personnel. Any disputes related to delivery conduct should be resolved directly with the logistics provider.
2. Tracking Your Leather Products
Once your leather items are dispatched, you will receive a tracking number. This will enable you to track your shipment on the EEON platform or through the logistics partner’s website. Please note that occasional technical delays may occur in updating tracking information.
3. Shipping Charges
3.1 Shipping Fees:
Shipping charges for leather products like horse saddles, dog collars, and other accessories may vary depending on the product's size, weight, and delivery location. Shipping charges will be clearly displayed at checkout.
3.2 Non-refundable Shipping Fees:
Shipping fees are non-refundable. However, if a product is found to be defective or damaged upon delivery (and verified by EEON), we may refund the shipping charges at our sole discretion.
4. Title and Risk
Once your leather product is delivered, the ownership and risk pass to you. EEON takes great care in packaging and shipping all items securely; however, any issues after delivery (such as theft or damage) are not our responsibility.
5. Returns and Exchanges
Returns and exchanges for leather items like horse saddles and dog collars will be managed according to our Cancellation, Return, and Refund Policy. Reverse logistics for returns will be arranged by our logistics partners after a return request is approved by EEOAN.
6. Care Instructions for Leather Items
Leather products require special care to maintain their quality and longevity. We recommend following specific care instructions for your purchased items, which may include regular conditioning, cleaning with appropriate leather care products, and avoiding exposure to excessive moisture or sunlight. Any damage caused by improper care may not be covered under our return or exchange policy.
7. Customer Support
For any queries or concerns regarding the shipping and delivery of leather products, please reach out to our customer support team:
