At EEON, we strive to provide the best customer experience and ensure you are fully satisfied with your purchases. However, we understand that there may be instances where you wish to cancel your order. This Cancellation Policy outlines the process, terms, and conditions for canceling an order on the EEON Platform.
By using our services or making a purchase on www.eeoan.com, you agree to the terms stated in this Cancellation Policy.
1.1 Before Dispatch:
You may cancel your order or specific items in your order before the product is dispatched by contacting our customer support team. In such cases:
1.2 After Dispatch:
If the order has already been dispatched or is in transit, cancellation will not be allowed. You may initiate a return request once the product is delivered, in accordance with our Return and Refund Policy.
2.1 Unavailability of Product:
In case a product becomes unavailable after placing an order due to stock limitations or other unforeseen circumstances, EEON reserves the right to cancel the order. If the order is canceled from our end, a full refund will be provided, including any applicable shipping fees.
2.2 Invalid Delivery Address:
EEON reserves the right to cancel orders if the delivery address is deemed incorrect, incomplete, or falls under an unserviceable area. In such cases, you will be notified, and any advance payment made will be refunded.
2.3 Suspected Fraudulent Transactions:
If any fraudulent or suspicious transaction is identified, EEON reserves the right to cancel the order and block the account from future purchases. In such cases, no refund will be provided, and legal action may be initiated if necessary.
3.1 Refund Process:
For orders canceled before dispatch, a full refund will be processed. Refunds will be credited back to the original payment method within 5-7 business days from the date of order cancellation.
3.2 Refund Delays:
Refunds may take longer in some cases due to varying processing times across payment providers. If you haven’t received your refund within the stipulated timeframe, please contact your bank or payment provider for further assistance.
Certain products on the EEON Platform may not be eligible for cancellation once the order is placed. These include:
Please review the product details carefully before placing your order to check if the product is non-cancellable.
EEON reserves the right to change or modify this Cancellation Policy at any time without prior notice. Any changes made will be effective immediately upon posting on the EEON Platform. We encourage you to review this policy periodically for any updates.
For any cancellation-related queries, feel free to reach out to our customer support team at:
